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1. Security Information:
This site is built with maximum security inside out. We adopt the best practices of online shopping security. All pages with personal information such as email, password, names, addresses, payment information are transported using the strongest HTTPS encryption. All these information are also encrypted before storing in our database. In addition, this site is daily monitored security software to enforcing online security.
We follow the strictest practice and guidelines in protecting our customer privacy. Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any third party, except our service providers as described in our privacy policy. Please refer to our privacy policy for further details. We take security and privacy matters very seriously. We wish you a safe and happy online shopping experience!
2. Refund policy:
As we are very confident with our fine jewelry, you can return your order within 30 business days from the date when you receive you order for a refund or exchange if you are not completely satisfied with our products for any reason.
Returning Your Order
Please follow these steps to return your jewelry item(s):
1. Contact customer service and offer the relevant information of the order.(ID of the order, register name, telephone number and e-mail address )
2. Describe complete reasons for return. If the quantity of what you want to return is not the same with that of what you have ordered, or a few are damaged, please take photos of packaging and practicality of jewelry.
3. Costumers need to offer package ID, original packing materials and relevant bill of documents.
Relevant items you need to pay attention to:
We are not liable for the loss and damage during the process of transport of the returned goods.
Discrepancy in color and shape
The items we sale that are natural jewelry, we hold the belief of making every effort to keep the most natural characteristics of our products. It is normal that the color and shape of our jewelry occasionally come to be a little different from those in pictures.
3. Custom Duty
We don't add taxes, VAT, or other hidden charges. You pay what you see on the invoice, i.e. goods subtotal + shipping cost.
However - In most countries in the world you have to pay taxes on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.
The rules are different in every country.
In any one country the rules are often applied differently in different places, and sometimes rather randomly.
We are based in China. We are a Chinese company. Therefore anything you buy from us is going to be imported as far as your country's customs are concerned.
Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of any country.
As such we cannot, and will not, offer advice about taxes in your country.
As the buyer, it is your responsibility to find out that information before you order.
If you have to pay import taxes and/or additional duties and sales taxes (e.g. VAT in the UK) then you would have to pay that to the courier upon receipt of the package(s) from China. Unfortunately we can't calculate this for you and there is no way to pre-pay it. If you are drop-shipping or sending a gift item to someone else please make sure they are aware of the possibility of having to pay taxes when receiving the goods.
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